Field data reaching the office the same day

The situation

Field technicians and inspectors working across client sites, with job assignment, progress and reporting running on phone calls, spreadsheets and paperwork that reached the office days late. The business had no reliable view of what was happening in the field today.

What we did

We built an offline-first field service platform. Offline-first because inspection sites frequently have no usable connectivity, and an app that requires a signal is an app that doesn't get used.

• A local-first data layer with conflict-resolving sync, so technicians work normally underground or on site and the data reconciles when they surface.
• A job assignment and scheduling engine with route and workload awareness.
• Structured digital inspection forms replacing paper, with conditional logic, mandatory-field enforcement, photo capture with GPS and timestamp metadata, and digital sign-off from the client contact on site.
• Automated report generation producing the client-facing document from the captured data, removing a manual re-typing step entirely.
• A management dashboard showing live job status, technician location and completion trends.
• Role-based access separating technician, supervisor and client-facing views.

In the client's words

Before Vivanet built this for us, half our day went into chasing paperwork from the field. The app ended that. Our inspectors work on-device even where there is no signal, we see what is happening on site in real time, and the client report that used to take someone an afternoon to type up is produced from what they captured.

Shwet Thakur, Co-Founder, Qualtrec Solutions

The outcome

Field data reaching the office the same day rather than days later, and a reporting step that used to be manual re-entry now generated from source.